The J Bar Difference Series
From the office to the field, J Bar promises excellent customer service.
Customer service is more than just speaking to customers and putting in orders. At J Bar, we take pride in the service we provide for our customers and strive to make their experience the best it can be from the initial phone call; to the delivery of our product; and then to the continuing service of those products and addition of different sites.
Each of us has a hand in customer service. Each department has its processes on how best to communicate with customers to acquire and maintain their business.
Our customer service representatives begin the process by making first contact with the customers who call for our services. They gather information about which assistance is needed, the job site or event that the services are for, and how many of each unit the customer needs. This initial phone call is the time for the caller to get enough information for all of their questions to be answered.
Being a small town, family-owned company, J Bar prides itself on cultivating strong customer relationships. While we give information to the callers, we speak in a friendly manner and get to know the customer. Many of our callers end up being longtime customers who eventually know our salespeople by name.
This is special in that the sales side of the team does all of its work over the phone or through the computer; we don’t get to see customers’ faces as often as others do, so we find it important to let them know that they matter to us in any way we can.
Beyond building a relationship with our customers, we strive to provide a safe, sanitary product that keeps our customers healthy, especially in today’s environment. It is essential to keep up with hygiene and hand washing.
Being able to provide our customers with immaculately clean restrooms and hand wash stations means advocating for their health while encouraging them to keep working with the peace of mind that they have a place to go to maintain their hygiene in their daily process.
This sentiment is passed on to our drivers and service technicians who do the hands-on work for the customer. Our drivers are trained to provide customers with top-of-the-line service on their restrooms and efficient deliveries and swaps for their dumpsters from delivery to servicing.
These services circle back to J Bar’s core values, which we adhere to every day in our work amongst ourselves and the service we provide for our customers. A self-employed mentality leads to each member of our team doing the best they can for the company and those we serve; balancing work and family gives employees the comfort in knowing they and their families are respected in our workplace, and we are all one big family as well.
We are all overcomers in that we find solutions to problems – if a customer has a problem of any sort, we come together to get to the root of the issue and find a solution rather than making excuses; Excellence in the ordinary is our employees doing more than the minimum to ensure processes at the office are performed efficiently, and customers are served effectively and seen as part of our family.
Honest communication is vital in the workplace and our conversations with customers. We are transparent when discussing our processes and honest with our customers about their service. Creating a foundation based on open communication builds trust between us and those we serve.
And finally, servanthood means that no one we are “too good” to serve. From contractors building large subdivisions requiring a restroom at every site; to event holders needing 50 restrooms for a festival; to a resident experiencing plumbing issues or financial hardships needing a unit at their home; J Bar is happy to provide services for anyone who puts their trust in us to get the job done.
In our daily activities, we work with these core values in mind so that we can complete our day with the satisfaction that we did our part in continuing the company’s success. After scheduling services, our customers can rest assured that J Bar will take care of them every step of their journey.
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